Patron Services Assistant
Part-time, temporary with some evenings and weekends

REPORTS TO Technical Services Manager Position
COMPENSATION Hourly, starting at $10 (may vary based on experience)

DESCRIPTION

As the public face of Spertus, the Patron Services Assistant assists visitors during public hours and during special events in a courteous, friendly, and responsible way.

RESPONSIBILITIES

• Addressing patron concerns and providing friendly and accurate customer service
• Ushering and taking tickets for special events
• Greeting patrons and providing assistance with bag or coat check
• Assisting with crowd control, fire egress, and visitor safety concerns as they arise
• Assisting disabled or special needs patrons as needed
• Working with the Events Team to ensure that client’s expectations are met on the day of the event
• Anticipating problems and providing suggestions for effective solutions
• Providing information about current and upcoming Spertus exhibits and events, as well as city-wide events, directions, parking, and public transportation
• Maintaining front desk displays and appearance of admission areas
• Assisting in passing out customer surveys and collecting demographic data

QUALIFICATIONS

• Excellent communication and customer service skills
• Courteous, punctual, and dependable
• High school diploma or its equivalent
• Experience in the field of customer service, such as in a retail store, docent or volunteer capacity, or cultural attraction
• Ability to work both independently and in a team environment
• Knowledge of Jewish history and culture a plus

To apply, please send cover letter, resume, and three references to:

Jen Busch
Patron Services Coordinator
jbusch@spertus.edu

Spertus Institute of Jewish Studies
610 S. Michigan Ave.
Chicago, IL 60605-1901

NO PHONE CALLS PLEASE.

Outstanding applicants will be contacted for an interview. Spertus Institute is an equal opportunity employer.