FAQ

Please review the list of questions first before contacting us for help. Thank you.

Question: Why can’t I log on to the Feinberg E-Collection?
Answers:

  • Is your membership current?

If not, please renew here.
If you do not know, please sign in to My Library Card to check your expiration.

**If you renewed or joined in the last 48 hours during normal business hours Sunday through Wednesday, you will receive an email confirmation within 48 hours of joining. Memberships purchased at other times may take up to 96 hours (for example, requests sent on Thursday may be fulfilled on Sunday or Monday). Please check your spam or bulk mail folders if you do not see the confirmation in your inbox.

  • Are you entering your username and password correctly?

Username: P123456 Password: ABCD

Question: Why I can't open DBS or Judaic and Soncino Classics?
Answer:
What browser are you using? We recommend Chrome.


Please Note: When you join Spertus online, during normal business hours Sunday through Wednesday, you will receive an email confirmation within 48 hours of joining. Memberships purchased at other times may take up to 96 hours (for example, requests sent on Thursday may be fulfilled on Sunday or Monday).
Please check your spam or bulk mail folders if you do not see the confirmation in your inbox.